Home Branch Security Standards


Home Branch Security Standards

Do not bookmark the login page for Home Branch. This could result in receiving an error or locking your account when trying to log in. You can bookmark our home page, www.healthnetfcu.org, and select “Login” from this page. 

THE SPECIFIC CRITERIA FOR SETTING YOUR PASSWORD

  1. A minimum of 8 characters

  2. A maximum of 10 characters

  3. 1 of the characters must be numeric

  4. 1 must be lower case

  5. 1 must be upper case

  6. 1 must be a special character (e.g. #, $, *, @, %, ect.)

  7. There cannot be repeating characters (e.g. aaa, ccc, etc.)

  8. There cannot be any ascending or descending patters (e.g. abc, 123, cba, 321, etc.)

SETTING YOUR CHALLENGE QUESTIONS

  1. Choose three security questions. You can select from the standard questions available or you can create your own.

  2. These questions will be used to verify your identity during login or to reset your password.

  3. Your answers are case sensitive.

CREATE A SECURITY KEY

The security key is a word or phrase that will show during the login process at the time you enter your password. If you do not recognize the security key displayed when trying to login, DO NOT ENTER YOUR PASSWORD. Close the browser completely, go to our home page, www.healthnetfcu.org and then follow the prompts to log in. If you still receive a security key that you do not recognize, please call 901-226-1111.

Internet Privacy PolicY 

HealthNet FCU uses the same principles and standards for your protection with our online services and web site. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we will strive to provide the most up-to-date safeguards to secure the information we collect online. When you apply online for services or enroll in online banking, you provide personal information that is necessary for us to process your application. To ensure that your application remains confidential, the information is sent to us in a secured manner.

HealthNet FCU may preserve the content of your email, your email address and our response so that we can efficiently handle any follow-up questions you may have and to meet legal and regulatory requirements. We may occasionally contact you at your email address to inform you of potential benefits and services. HealthNet FCU will not transmit sensitive or personal information that can compromise or violate a user’s privacy when communicating via email.

Important Online Security Information

HealthNet Federal Credit Union wants to ensure the online protection of your personal and account information. Please note:

  • HealthNet Federal Credit Union will not ask you to submit personal or Account information via email.

  • For your protection, any email sent from HealthNet Federal Credit Union including member service emails or email alerts will require that you successfully login to our Home Branch website before entering any personal information.

  • If you ever receive an email appearing to be from HealthNet Federal Credit Union that asks for personal information such as your Account Number or Social Security Number, do not respond to the email. Please notify us immediately at 901-226-1111.